Relaunch Bank Austria Customer Forum

USECON supports the UniCredit Bank Austria AG with the User Experience Design Relaunch of the Bank Austria customer forum.

Customer forum – Bank being on the ball, bank being in control

Since 2012, there is the possibility to give feedback on an online platform in the Bank Austria customer forum and following to directly participate at the design of the future bank. The Bank Austria includes its customers already from the very beginning of the service- and product development and is therefore able to learn from the customers’ expertise as active market participants.

User Experience Design Support

USECON supports the Bank Austria with the relaunch of the new customer forum through a user-centered process in the User Experience Design: Firstly, goals and expectations of the Bank Austria Team have been jointly defined during a Workshop with USECON. Afterwards, the resulting visual drafts have been checked concerning Usability & User Experience by an expert.

USECON has supported us since many years in the fields of User Experience Design and was also in this project a reliable and competent partner. The cooperation with the USECON team is uncomplicated and fun every time.

Walter Rubik, Onlinewerbung & -design - Digitale Marktführung, Unicredit Bank Austria AG

As already over 3,200 customers have been signed up on the portal, it has been highly important to design significant processes and interactions in well-known form and with special attention to the usability. Furthermore, USECON has been responsible for the technical realization of the customer forum (HTML/CSS) and integrated the new Front End into the Questback Community Software. Afterwards, the employees who are responsible for the system’s maintenance, have been trained by USECON. Within a short space of time, we could realize the set targets of Bank Austria.

We are looking forward to the new portal and are keen on the active participation of the customers. We want to say thank you at this point for have being able to work in this exciting project.

Harald Lahner, Projektleitung